PRIVACY POLICY

This policy outlines:

  • What information we collect about you and why, when you visit the website, subscribe to the mailing list, when you purchase a product or service from us or when you arrange a meeting via the calendar system.
  • How we use your personal information, including who it is potentially shared with.
  • How we protect your personal information.
  • What rights you have in relation to the personal information that we hold about you.

 

Intentions Reset is deemed to be a ‘data controller’. Unless we are obliged or permitted to do so by law, we will not disclose of any of your data to another third party without your consent. We will never pass your information to any company so that they may market their products to you.

 

What Information Do We Collect About You?

 

We may collect the following personal information, which includes personal information from you, when you visit our website:

  • Name and address
  • Date of Birth
  • Contact details such as email addresses or telephone numbers
  • IP address of your computer
  • Payment Details
  • Cookies

 

Please note that whilst payment details will be collected as part of the payment process, this information is not stored by us. We use PayPal to process the payments, please refer to their privacy policy for further information as to what they do with your personal information.

 

Why Do We Collect Information About You?

 

The personal collected will be used by us to:

  • Contact you if have clicked the ‘Request Contact’ button.
  • Arrange a meeting with you via the calendar system embedded on the website.
  • Provide you with the information that you have requested, including updates from which we may feel maybe of interest to you.
  • Include you in the subscription process in order that you receive the regular email or regular newsletter that you have requested.
  • Contact you to discuss any queries that you may have.
  • Fulfilment and/or provide the service, that you have requested and made payment for.
  • Accountancy purposes.

Please refer to our cookie policy for further information in relation to what cookies are collected and why.

 

Why Can We Use Your Personal Information?

 

We will contact you based on the following understanding:

 

Reason for Collecting Information

Legal basis: Why the information can be used

Contact us including arranging a meeting via the calendar system.

 

Providing you with information you have requested.

On the understanding that you have submitted your personal details requesting further information from us which we deem to be a legitimate business interest.

Subscription to mailing list.

On the understanding that you have provided consent for us to provide you with marketing emails to keep you updated about the business.

Fulfilment or provision of service.

Fulfilling our Contractual Agreement.

Accountancy purposes.

Fulfilling a regulatory requirement.

Use of testimonial.     

Which we deem to be a legitimate

business interest.

*Testimonial without the use of a video or photograph. If images are utilised, the suggest legal basis is unlikely to be appropriate.

 

Who Might Your Personal Information Be Shared With?

 

We will only share your personal information with trusted partners to enable us to fulfil our obligations to you. If we do share it, we will ensure the necessary due diligence is carried out, so we are confident the necessary regulations are being met.

 

Your personal information may be shared with other companies to help us analyze and better understand our customers and their requirements.

 

At the time of writing this policy, the trusted partner that is used is [STATE ANY THIRD PARTIES THAT HAVE ACCESS – SUCH AS THE EMAIL SUBSCRIPTION PROVIDER] which is used to record appropriate personal information to enable us to fulfil our obligations to you in relation to providing information you have requested, updates to our services and our weekly email.

 

In the event that you enter into a business relationship with us, PAYPAL is our trusted partner in relation to collecting payments online.

 

To enable us to manage our meetings, CALENDARY/ZOOM is utilised. Whilst we do not record any meetings with you without your consent, we recommend you refer to these companies’ privacy policies to understand what they potentially will do with your personal information.

How Do We Protect Your Personal Information?

 

To keep your personal information secure, we store it using industry standard encryption and information security policies proportionate to the size of our business. This means that your information is only accessible to individuals who are authorised to do so and only within our approved locations. If your personal information is transmitted to any of our trusted partners, appropriate security measures are in place to ensure this isn’t intercepted.

 

Location Of Your Data

 

The recipients of any personal information submitted on the website will be staff members of Intentions Reset and your personal information is retained in the UK. There may be operational requirements to transfer your data outside of the UK, and this may occur as a result of the 3rd parties that we use, however if we do this the same degree of protection is given to your personal data as if it was stored and used within the UK and regulated in line with its laws.

 

Retention Period For Your Data

 

The personal data that we collect for the purpose mentioned about will be retained in line with our retention periods. After this date, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If after our initial conservation with you, you proceed to enter into a business relationship with us, we will provide you with further information as to what information we will hold about you, why this information is collected, and how long this information is retained for.

 

Reason for Collecting Information

Suggested Retention Period

Contact us including arranging a meeting via the calendar system.

 

Providing you with information you have requested.

1 year from the last date we contacted you

or from when you askes us to stop

processing your personal information.

Subscription to mailing list

1 year from the date of an unsubscribe

Request

Fulfilment or provision of service

6 years from the end of the business

Relationship

Accountancy purposes

6 years from the end of the business

Relationship

Use of testimonial

6 years from the end of the business

relationship

 

Your Rights

 

In relation to the personal information that we hold about you, you may have the following rights:

  • Right to be informed – you have the right to ask to see what information we hold about you.
  • Right to access – to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual at connect@intentionsreset.com in writing with the subject ‘Subject Access Request’. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
  • Right to rectification – if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
  • Right to erasure – also known as the right to be forgotten. In specific circumstances you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your information.
  • Right to object – you can ask us to stop contacting you by writing, calling or emailing us at connect@intentionsreset.com .

 

Contact Details

 

Further information can be obtained from connect@intentionsreset.com

 

Right To Lodge A Complaint and ICO details

 

Whilst we would like to be given the opportunity to put right any issues you may have initially; you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data. https://ico.org.uk/make-a-complaint/

 

0303 123 1113

 

Date Policy last updated: 24/01/25